Booking Policies

CANCELLATION POLICIES:

Refundable Rate

  • The guest can cancel free of charge until 14 days before arrival.
  • The guest will be charged the total price of the reservation if they cancel in the 14 days before arrival.
  • If the guest doesn’t show up, they will be charged the total price of the reservation.
  • Guests will pay in advance.

Non Refundable Rate

  • The guest will be charged the total price of the reservation if they cancel at any time.
  • The guest will be charged a prepayment of the total price of the reservation at any time.

House Rules

Dear guests, to ensure safety and comfort of the Hotel guests during their stay, we have clarified some guidelines.

CHECK-IN REQUIREMENTS:
Guests must be at least 18 years of age to check in at Akrotopi Apartments. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (Passport and/or Identification Card (IC)) at check-in. 

CHECK-IN TIME: 15:00 – 17:00

CHECK-OUT PROCEDURE:
Check-out time is 10:00 AM – 12:00. Please check-out with the reception so that housekeeping may begin cleaning your room as soon as possible. If you require a later check-out, please contact reception a day before your departure and we will do our best to accommodate your request. A charge may apply for late check-out.

CHECK-OUT TIME: 10:00 – 12:00. 

CHILDREN:
As the parents, guardians, or chaperones of children aged 12 and under, you are personally and legally responsible for, and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised.

GUEST REGISTRATION:
We require valid contact information from the guest making the reservations including first and last name, address, phone number, email and signature. The names of all guests occupying the room must be registered as well.

QUIET HOURS: 10:00PM to 8:00AM.
If you become aware of a disruptive guest, please contact reception immediately by phone or in person. Televisions, voices or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating or running in halls.

ACCOMMODATION TAX:
In compliance with the Greek Goverment, Accommodation Tax will be imposed to registered tourists, who stay at the Hotel at an additional flat rate of 0.50€ per room, per night. This will be collected as a separate amount (additional to quoted room charges) prior to guest departure.

LOST & FOUND POLICY:
Akrotopi Apartments assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately (030) 27520 58030 or email info@akrotopi.gr and we will try to assist you in locating your lost item.

FREE WiFi ACCESS:
Access to our WiFi is free for our registered guests. The hotel WiFi access code is subject to change without notice. WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi-equipment, and interference from other local wireless signals. Akrotopi Apartments assumes no liability for guest use.

PARKING AT OWN RISK:
All vehicles are parked at the risk of the owner. Akrotopi Apartments shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked near the hotel property.

TERMS & CONDITIONS:
Akrotopi Apartments makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error free. Akrotopi Apartments does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice.

ADDITIONAL BEDDING:
A limited number of rollaway beds available upon request, and subject to availability. Please note that not all rooms can be furnished with extra beds due to different room arrangements and orientations.

COOKING, COOKING APPLIANCES, COMBUSTIBLES, OR FIREWORKS:
The safety of our guests, staff, and this facility is extremely important to us. Preparation of food in guest rooms by any type of cooking appliances is allowed on your own risk. Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on hotel property. 

HOUSEKEEPING / ROOM INSPECTION:
Housekeeping is provided every four days of your stay between the hours of 9:00AM to 14:00PM. 

LINEN CHANGING:
Your comfort is very important to us. For all guests staying , bed linen is changed every third day if all personal items are removed from the bed and our housekeepers can access the walkways around the bed. We hope our guests will assist us in decreasing our environmental impact and water use by reusing towels as much as possible, however, if new towels are needed, please contact reception.

VISITORS:
No visitors after 11:00PM. Visitors must notify reception upon their arrival. Visitors must be accompanied by the registered guest at all times. As a registered guest, you are responsible for your visitor at all times, and may be charged an Extra Person fee for guests on property after 11:00PM.

CANCELLATION:
Akrotopi Apartments is not responsible for weather conditions, personal emergencies, or schedule changes. Once bookings are made and/or guest(s) are checked-in, bookings are non-refundable.

Reservations must be cancelled fourteen (14) days , prior to your arrival date in order to avoid a one (1) night full room cancellation fee. If reservations are cancelled less than 14 days before the arrival date, a cancellation fee of your first night rates will be charged.

GUARANTEED RESERVATIONS:
All reservations must be guaranteed with a bank deposit in our account or credit card details. Guests must be 18 years and older. We accept Visa and Master Card. Reservations must be cancelled forteen (14) days, prior to your arrival date, in order to avoid a one (1) room night.

NO SHOW CHARGES:
Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card. You will only be charged the first night, one (1) night’s full room rate.

RATES:
All rates are quoted in Greek currency (EUR), plus tax. Rates may increase without notice. Rates as advertised on Akrotopi Apartments website or any other website or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion.

IN CASE OF EMERGENCY OR FIRE:
Please notify reception in the event of a fire or other emergency. A map that shows emergency exits can be found on the back of your room door located in each guest room.

CHANGES & MODIFICATION TO THE HOTEL POLICY / HOUSE RULES:
Akrotopi Apartments reserve the right to amend, modify, change, cancel, vary or add to these Hotel Policies / House Rules or the arrangements and content featured on our Hotel website at any time without prior notice. Please check our website regularly for updates to Hotel Policies / House Rules. Any modification to these Hotel Policies / House Rules that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Hotel Policies / House Rules are located on our website, and available from Front Desk staff upon request.